Every applicant gets a reply. The keen ones get you.

She has read the CV before the first reply

Switch it on, and when people are lined up for a send TalentCore reads their CVs ahead of time and makes a short profile: town, the last few jobs, relevant experience, tickets and licences, and things worth knowing such as gaps. You see it beside the chat. Mira gets a smaller part, so she does not ask what the CV already says.

• Labelled "From their CV (not checked with them)", so nobody treats it as fact.
• Contact details, street address, date of birth, NI number and nationality are stripped out on TalentCore's side.
• Made once per CV file. Off until you choose it.

She knows the work. She does not make up the job.

Mira carries a plain guide for each common kind of work, so she understands answers about tickets, licences and shifts and asks sensible questions. A guide is never treated as a fact about this job. Lines with a pay figure or a percentage are removed from it.

• 15 role guides, including warehouse, forklift, HGV, van driving, production, cleaning, kitchen, retail and admin.
• The facts she gives come only from what the recruiter wrote about the job.

Short, simple and honest

She writes short, simple messages and copes with typos and broken English.

• She replies in the person's own language where needed.
• If someone asks, she says she is an assistant.
• She never asks for ID or documents in the chat.

"Not this one" becomes a lead for the next one

If this job does not suit someone, Mira does not push it. She says so kindly and finds out what would suit: the days and times, the kind of work, the area and how long for. It goes on the chat as "Would also consider", so the recruiter can match them to something else.

• She never names or invents another job. Matching is the recruiter's call.
• What clashed is noted too, under "Might stop them".
• Registering is still offered, so the recruiter can find work that fits.

One polite nudge. Ever.

A chat that got no reply can be nudged once, and only when a person presses the button. The button explains in words when a chat cannot be nudged. It recovers the people who meant to reply and forgot, without pestering anyone.

• Only after 3 hours of quiet, and only between 08:00 and 20:00 UK time.
• Two people pressing at once still send one message.
• Nudge all sends at most 50 per click.
• Anyone who replies STOP is never messaged again.

No WhatsApp? A link starts the same chat in a browser.

Generate a link for a job, branch or campaign and put it on a social post, an email or a poster. Whoever opens it chats with Mira in the browser, with no login, and is screened the same way. You can measure which channel produced conversations.

• A QR-friendly address, so it works on a poster.
• A daily cap on new web chats protects against abuse.

Jobs and adverts

Needs you: the chats where a person makes the difference

Mira pauses herself and tells you when she cannot answer or a chat runs long. If a candidate says nobody has got back to them, she apologises, puts the chat at the top of Needs you and alerts the recruiter in TalentCore and by email.

• Needs you is sorted longest wait first, with why and how long.
• At most one alert email per chat in 24 hours.
• The "nobody has called me" detector is deliberately narrow, so "still waiting for my card" does not trigger it.

Step in, pause and resume

Open any chat and type a reply to answer as yourself. That pauses Mira on that chat. Press Resume to hand it back. You are always one click from taking over.

• Automatic replies are a setting, off until an administrator turns them on. With it off, every reply is saved, the recruiter is told, and nothing goes back until a person chooses.
• Every message is filed against the person's record.

Results you can count the same way on every screen

A results page adds the trend by day, the hour people first reply, and breakdowns by job, branch, recruiter, route, source, sender and send hour. Mira also emails the recruiter and the sender when a campaign goes, and again 24 hours after the last opening with who is interested.

• Six funnel steps, each as a share of delivered.
• Periods: today, 7 days, 30 days, this month, all time, custom.
• Two campaign emails: on send, and results after 24 hours.