Worker portalThe problem: the branch phone as a help desk

No password. No app store. Just their shifts.

Your workers are on site, not at a desk. They type their reference or mobile number and TalentCore texts them a link. One tap and they are in, on the phone they already have.

Talk to us See what they can do

Example RecruitmentEnglish

Sign in to your worker portal Worker reference or mobile number W01042 Your worker reference is on your assignment confirmation. Keep me signed in on this phone for 30 days Text me a sign-in link There is no password to remember.

Check your phone. We have texted a sign-in link to the mobile number we hold for you. The link lasts 15 minutes and works once. Nothing after a few minutes? We may hold an old number for you. Call your branch, ask them to check the number, then try again.

The link goes to the mobile number on your record. If your number has changed, call your branch first so they can update it.

1Ask for a link

Example Recruitment

Mon 2 Nov 05:41

Hi Kay, here is your Example Recruitment worker portal sign-in link. It lasts 15 minutes and works once: ~~example.com/p/7Hb3~~Used at 05:42.

Mon 9 Nov 05:38

Hi Kay, here is your Example Recruitment worker portal sign-in link. It lasts 15 minutes and works once: ~~example.com/p/9Kq2~~Used at 05:39. It cannot be used again.

Today 05:40

Hi Kay, here is your Example Recruitment worker portal sign-in link. It lasts 15 minutes and works once: example.com/p/4Tz9

2The text

Example RecruitmentEnglish

Welcome back, Kay

Your next shift Thu 12 Nov, 06:00 to 14:00 Counterbalance, Example Foods, Depot 2

Things you can do

Submit my hoursTell us when you can work

Your next shifts

Fri 13 Nov06:00, Depot 2
Mon 16 Nov06:00, Depot 2

Your hours

1 shift needs your hoursWed 11 Nov

Your branch

NorthtownCall 07700 900120

3One tap, and in

Example RecruitmentPortuguês

Olá outra vez, Kay

O seu próximo turno Thu 12 Nov, 06:00 to 14:00 Counterbalance, Example Foods, Depot 2

O que pode fazer

Enviar as minhas horasDiga-nos quando pode trabalhar

Os seus próximos turnos

Fri 13 Nov06:00, Depot 2
Mon 16 Nov06:00, Depot 2

As suas horas

1 turno precisa das suas horasWed 11 Nov

A sua agência

NorthtownLigar 07700 900120

4In their language

Screens are drawn from the real product with made-up data.

15 minutesThe link lasts, and it works once.
5 languagesChosen by the worker.
Nothing to installIt opens in the phone's browser.

What it doesThe problem: every question from a worker is a phone call

The next shift, and a yes or a no

The home screen leads with anything that needs the worker, then their next shift, then what is coming up. Past shifts keep their status. Where you switch it on for a client, the worker accepts or declines an assignment right there.

Accept and decline is a per-client switch, off until you turn it on.
A yes confirms the assignment and emails the branch. A no frees the place, with the worker's reason if they give one.
Saying no does not count against the worker, and the portal tells them so.

Example RecruitmentEnglish

This needs you

Tue 17 Nov, 14:00 to 22:00 Picker, lates. Sample Retail, Store support.

Yes, I can work thisNo, I cannot work this

Thank you. You are booked on this shift.

Your next shifts

Thu 12 Nov06:00, Depot 2
Fri 13 Nov06:00, Depot 2

Past shifts

Tue 10 NovFinished
Mon 9 NovFinished
Fri 6 NovFinished

On the booking

KD
Kay D.Tue 17 Nov, Store support
AssignedConfirmed

Kay said yes in the portal at 18:02. Your branch has been emailed. No call needed.

Hours sent in from the car park

For each shift in the open pay week the worker enters the hours they worked and any unpaid break. The portal shows when payroll closes, and where each shift stands: not sent yet, waiting for approval, approved, or being checked.

Submitted hours arrive in the same timesheet queue your team already works.
Each line is marked sent in by the worker, so you know who entered what.
Hours for a shift can be sent once. A person still approves them.

How timesheets work

Example RecruitmentEnglish

Payroll closes Mon 16 Nov at 10:00

Thu 12 Nov, Depot 2 Hours you actually worked 8.5 You were booked for 8 hours. Unpaid break, in hours 0.5

Send these hours

Thank you. You sent 8.5 hours for Thu 12 Nov. Your branch will approve them.

Wed 11 NovApproved
Tue 10 NovApproved
Mon 9 NovApproved

In Timesheets

W
Kay D.Thu 12 Nov · 8.5 hours
To approveApproved

W means sent in by the worker.

Availability, straight from the worker

A simple week the worker fills in from their phone. Tap a day to say yes. Tap again to change the answer. It feeds the availability your recruiters see when they fill shifts.

Shortcuts for all week and same as last week.
Up-to-date availability without ringing round.

Plan board and availability

Example RecruitmentEnglish

When can you work?

Week starting Mon 16 Nov. Tap a day to tell us.

I can work all weekSame as last week

Mon 16Not saidI can work
Tue 17Not saidI can work
Wed 18Not saidI cannot work
Thu 19Not saidI can work
Fri 20Not saidI can work
Sat 21Not said
Sun 22Not said

Save my availability

What we do with this. Your consultant looks at this when they are filling shifts.

On the recruiter's grid

	M	T	W	T	F
Kay D.	Yes	Yes	No	Yes	Yes
Raj K.	D2	D2	Yes	?	?

Their documents, and what is about to run out

The portal tells the worker which tickets and checks have run out or will in the next 30 days. Below that sit the documents the branch holds for them, the job types they are signed off for and the sites they are inducted at. Assignment details are there to read and keep.

Workers see for themselves what is running out, with the days left, and can deal with it.
Opening a personal document needs a fresh sign-in, even on a remembered phone.
Compliance becomes something the worker helps to keep current.

The Compliance Hub

Example RecruitmentEnglish

My tickets and checks

Counterbalance licenceRuns out on 11 Dec 2026
30 days left

Sites will not let you start without these. Call your branch and we will help you renew.

My documents

PassportAdded 3 Aug 2026
Open
Counterbalance certificateAdded 3 Aug 2026
Open

What you are signed off for

CounterbalanceReach truckPicker

Site inductions

Example Foods, Depot 23 Aug 2026
Inducted

My assignment details

Counterbalance, Depot 2Where to go, when, and what you are paid
Confirmed

Tapping Open, on a remembered phone

Please sign in again to open this document

These are your personal documents, such as your passport. To open one, we need to be sure it is you on this phone right now.

Text me a new sign-in link

The portal speaks their language

There is a language button on the sign-in screen and inside the portal. The portal follows the phone's language by default and remembers the choice. Five languages are live: English, Polish, Romanian, Portuguese and Ukrainian.

Fewer misunderstandings about shifts, hours and documents.
It changes the portal only. Texts and emails stay in English.

Welcome back, Kay

Your next shift

Thu 12 Nov, 06:00 to 14:00

Yes, I can work thisNo, I cannot work this

Things you can do

Submit my hoursTell us when you can work

Witamy ponownie, Kay

Najbliższa zmiana

Thu 12 Nov, 06:00 to 14:00

Tak, mogę pracowaćNie, nie mogę pracować

Co można zrobić

Prześlij godzinyPodaj swoją dyspozycyjność

Bine ați revenit, Kay

Următoarea tură

Thu 12 Nov, 06:00 to 14:00

Da, pot lucra această turăNu, nu pot lucra această tură

Ce puteți face

Trimiteți-mi oreleSpuneți-ne când puteți lucra

Olá outra vez, Kay

O seu próximo turno

Thu 12 Nov, 06:00 to 14:00

Sim, posso fazer este turnoNão, não posso fazer este turno

O que pode fazer

Enviar as minhas horasDiga-nos quando pode trabalhar

З поверненням, Kay

Ваша наступна зміна

Thu 12 Nov, 06:00 to 14:00

Так, я можу вийти на змінуНі, я не можу вийти на зміну

Що можна зробити

Надіслати мої годиниВкажіть, коли можете працювати

The right number, first time

The Help tab is a plain page that tells a worker who to ring for what, with their own branch's number and a button to call it.

An emergency, a hard day, money worries, or a problem at work.
Nothing they tap there is saved to their record.

Help

!
In an emergencyWho to ring if someone is in danger or badly hurt
?
If today is hardFree services to talk to. None of them are part of the agency.
£
Money worriesFree advice, independent of the agency
B
Talk to your branchExample Recruitment, Northtown · 07700 900120. Ask for the manager. You will not lose shifts for asking.
Call

Nothing you tap on this page is saved to your record.

The controls

Your team still approves.

Signing inA link, only to the number you hold
Bank detailsA change waits for a person
The branch phoneBefore and after

A link, sent only to the number you hold

A worker types their reference, mobile or email. TalentCore sends a single-use link by text or email. It only ever goes to contact details already on their record, never to anything typed into the form.

The link lasts 15 minutes and works once.
A worker can stay signed in on their own phone for 30 days.
A remembered phone can see shifts, but must sign in afresh to open documents or change bank details.

One sign-in link

Asked forReference W01042 typed into the sign-in page
05:40
Texted to the number on file07700 900456. Not to anything typed in the form.
05:40
Used onceKay is signed in on her own phone
05:41
Tried again"That sign-in link has already been used, or it has run out."
05:52

Links are stored only as hashes. An unconfirmed email address cannot receive one.

New bank details wait for a person

A worker can ask to change their contact details, address or bank account. Nothing changes straight away. The request goes into the Detail Changes queue for a member of staff to review, and the worker sees a history of what they have asked for.

A bank change cannot be approved until somebody has rung the worker.
The person who rang cannot be the one who approves. Two people, every time.
Reviewing changes is its own permission.

Example RecruitmentEnglish

My details

Nothing changes straight away. Someone at your branch checks it first.

Ask for a change My email address or mobile number My home address The account you pay me intoWe will ring you first. This one is not instant.

What you have asked us

Bank detailsWith your branchDone
Home addressDone
Contact detailsNot changed

Someone from the branch will telephone you before anything is changed. Your old account keeps being paid until then, so please do not close it.

Detail Changes

KD
Kay D.Bank details · asked 16:44
To reviewApproved

Nothing has changed yet. Ring Kay on the number you already hold. Approve stays locked until somebody has.

Call back recorded by Alex L. Somebody else can now approve this.

Approved by Jo M. The record is updated and Kay has been told.

Before

The branch phone as a help desk

"What time am I in tomorrow?"
Password resets all morning
Paper timesheets chased every Monday

With TalentCore

The answer is already on their phone

Next shift on the first screen
No password to forget
Hours sent in by the worker, into your usual queue

Kay D. sent 8.5 hours for Thu 12 NovFrom the worker portal. Waiting in Timesheets.

Everything a worker sends from the portal lands in a queue your people already work. Hours wait for approval. A change of bank details waits for a person.

Why it matters

Fewer calls in. Better answers back.

For recruiters and for leaders

For recruiters

The branch phone stops being a help desk.

No password resets landing on the branch phone all day.
Fewer confirmation calls. The answer comes back by itself.
Less chasing for paper timesheets on a Monday.

TalentCore for recruiters

For business leaders

Self-service, with the controls left on.

Stronger than a shared reference number, and far less support than passwords.
Hours captured at source, with a clear trail of who entered what.
No bank detail changes without a person reviewing them.

TalentCore for business leaders

The specifics

How the links and languages work.

8 rules

Each line is how the product behaves today.

15minutes: How long a sign-in link lasts.
1: Use per link. A second try is refused.
30days: Optional "keep me signed in", on the worker's own phone.
5: Languages live: English, Polish, Romanian, Portuguese, Ukrainian.
Only to details on file: A link never goes to a number or address typed into the form.
Stored as hashes: Sign-in links are never kept in a readable form.
Off by default: Accept and decline is switched on client by client.
Reviewed, then changed: Contact, address and bank changes wait in a queue for a person.

How it connects

The worker's side of the same record.

6 links

Tell us what your workers ring the branch for.

Drop us a note. A person who knows recruitment will write back. We will show you which of those calls the portal answers.

Talk to us info@talentcorecrm.com